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About Us

A service company is only as good as its staff, and we have some of the best in Austin. People comment over and over how helpful they are, and how much they seem to care about customers. At Telephone Concepts, Inc., our management philosophy is "Take Care of the Customer" and we start by taking care of our staff. We provide them a safe, secure place to work, where they are treated as partners. We provide them the very best tools and technology to enable them to maintain high productivity with the lowest possible stress. We invest heavily in our infrastructure and our staff.

Our technicians are professional and computer competent - still a rarity in this industry! They are courteous and helpful - our customers frequently comment on how friendly and helpful our technical staff is. Our technicians are committed to maintaining proficiency on all the equipment we service, and we support them by sending them to factory training, and by providing them with computers and test equipment. Most of our technicians have business telephone and voice mail systems in their own homes that they've installed and maintain.

You can expect the same courtesy and helpful attitude from our office staff, who will help you when you call. They can help determine what kind of service you need and will schedule your work. Often they can help you solve your problem over the telephone, saving you time, frustration and money!

Our sales staff take a consultative approach. They are knowledgeable and experienced, and skilled listeners. They will get to know your organization and how things flow before making any recommendations. They are trained to keep your best interests in mind and will only recommend solutions that will maximize your productivity and profitability.

 

We  are very proud of our fine staff and the commitment they have to take care of you, our customer. The  following is our company Mission Statement, written by our  staff:

"Telephone Concepts, Inc. we believe that our customers  deserve exemplary service. We are committed to  maintaining the highest professional standards through  continuous employee training and the evaluation of new products and ideas."

"We will  earn the respect, confidence and trust of our  customers by listening to their needs and judging our performance against their standards. Only through total  customers satisfaction can we return a fair profit and  consistently provide exemplary service."